A1: The Auxiliary Shutdown/Emergency Stop switch on the backside of the generator has been flipped. This switch is supposed to be pressed in on the “1” position. See picture below. This has been known to be hit for many reasons (i.e. kids ball, garden hose, someone bumping into it, etc…)

To clear the alarm:

1. 1. Switch the Auxiliary Shutdown/Emergency Stop switch to the “1” position.
   2. On the generator controller press the “Off” button
   3. Press the “Enter” button
   4. Press the “Auto” button

Now the generator should say “Ready to Run”

Auxiliary Shutdown/Emergency Stop switch

A2: Generac has two options.

Option 1. 4 pack of base corner plugs

Fascia Plugs

Option 2. Fascia kit

Standby Generator Fascia

A3: Depends. Should call our office to have this assessed. There are a few options here depending on size of Heat Pump/Mini Split and size of the generator.

A4: This means the generator is not producing power or power below specifications. This is a shutdown alarm meaning that the controller will shutdown the generator and set the red light on the end of the air-cooled generator. This is to prevent causing damage to the generator or the loads in the home.

The Undervoltage alarm can be caused by many things, a problem with the alternator, dirty slip rings, snow that has blown into the generator, frost on the slip rings. When the weather goes from a warmer temp with some moisture in the air to sudden drop in temperature causing condensation and then frozen condensation or frost.

A5: The Inspect Battery is a warning that sets the yellow light on the end of the air-cooled generator. This is a timer in the controller that sets this warning each year to remind you that it is due for service.

A6:

• The generator will run whether you are home or not and put hours on the machine not known.
• The generator will also build condensation and the moisture will mix with the oil throughout the year causing a milky oil.
• Generac Owners Manual says to service each year or 100hrs of operation if operated above 85degF or below 40degF. If this isn’t followed, it can void warranty.

A7: No. Maintenance is required to be done to maintain the warranty. If it isn’t maintained, Generac will deny any warranty claims.

A8:  This alarm basically means the generator tried to start, but failed to start. Before the generator sets the Overcrank alarm, it will go through a cycle of cranking and pausing. This feature is used to prevent the generator from damaging itself.

1. 1st Crank 16sec
2. 1st pause 7sec
3. 2^nd Crank 16sec
4. 2^nd Pause 7sec
5. 3^rd Crank 7sec
6. 3^rd Pause 7sec
7. 4^th Crank 7sec
8. 4^th pause 7sec
9. 5^th Crank 7sec
10. 5^th Pause 7 sec
11. Set the Overcrank alarm

A9: Depends on which controller is in your generator.

1. If your generator looks like one of the following Generation 1 and 2 controllers or 2008 controllers or CorePower controller all you have to do is switch the rocker switch to “OFF” to clear the code.

NOTE: Before clearing the red light note what the alarm was

2008 Digital Display Controller

2008 LED and CorePower controller

Generation 1 and 2 Controllers

2. If you have a PowerPact controller, you will need to press the “OFF” mode button on the controller two (2) times.

7.5kW Power Pact Controller

3. If you have a Nexus or Evolution 1 or 2 controller, the controller must be set to the OFF mode and the “Enter” key pressed to unlatch any active fault and clear the corresponding fault alarm message.

Nexus Controller

Evolution 1 and Evolution 2

4. If you have a Power Zone 200 controller in a generator from 2025 and newer, With the unit off, press and hold OFF button on the controller for 3 seconds to reset.

Power Zone 200 Controller

A1: Changing the account email can only be done on the customer side and is done through the Mobile Link app. If the account has never been logged into before then we can change it at Moriarty Electric Co. If the old email address is not accessible, you will need to call Mobile Link Support at 1-855-436-8439.

1. Click on Account           
2. Click on the box with the arrow by the Username.                 
3. Click on Edit and then follow the prompts.

A2:

It is more than likely the generator has lost connection with the WIFI network. Check out our Connecting the Generator to WIFI Instructions and if you have a TP-Link network Extender see our Setup Instructions. If you are still having troubles after trying these instructions, please call our office for assistance.

A3: The App may need to be reset. Try the following steps

1. Log out of the Mobile Link App.
2. Close the App
3. Open the App back up
4. Log back in to the App

A4:

Connecting Generator to WIFI Instructions 

TP-Link RE-105 Network Extender Setup Instructions

A5: Yes. If the router, WIFI name, WIFI password is changed, then the generator needs to be re-connected.
(Note, if you have a WIFI network extender, that will have to be re-connected to the router as well.)

Connecting Generator to WIFI Instructions 

TP-Link RE-105 Network Extender Setup Instructions