Heat Pump Frequently Asked Questions
Q1: When should I be getting my heat pumps cleaned?
A1: An annual cleaning is recommend by manufacturers, but may require bi-annual cleaning based on the environment and surroundings. Annual cleaning by a qualified technician ensures the best performance of your system and includes a full inspection of equipment, electrical connections, cleaning both the inside and outside units, removes build-up, debris, and dust and is recommended at least once a year.
Q2: What are signs that my heat pump may need cleaning?
A2:
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Reduced cooling & heating
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Any odors coming from the indoor head units
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Any noises that aren’t normal during operation
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Discoloration of the indoor units
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Visible build up on the vents for both indoor and outdoor units .
Please advise as they could lead to further issues.
Q3: What can homeowners do for preventive maintenance?
A3: It’s always important to check & clean filters every 2-4 weeks.
Q4: Where are my filters located & how do I clean them?
A4: Filters are typically located on the top of the indoor unit; it requires no tools to remove these.
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Lightly brush off filters to remove all debris
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Then rinse off in the sink and let air dry before reinstalling.
Q5: How long does a cleaning service take?
A5:
Indoor Units: 30 minutes to 1.5 hours per head depending on conditions.
Outdoor Unit: 30-45 minutes.
Q6: What type of cleaning solutions do you use?
A6: We use a cleaner for the coils called SpeedyFoam it is biodegradable, acid-free alkaline cleaner as well being non-caustic. A guard bag is used on the inside units to protect the wall surrounding the heat pump. The cleaning solution is sprayed inside the unit and then thoroughly flushed to clean out build-up, debirs, and dust. Leaving the room smelling fresh and clean.
Q7: What happens if the technician is cleaning and discovers it needs a deeper cleaning?
A7: Our technicians will evaluate the conditions and make a decision that is in the best interest of the customer. It may require additional cost if extended cleaning or removing of additional parts is required to reach concerned areas.
Q8: What if the technician finds an issue how would you handle this?
A8: We have the ability to diagnose the issue and repair if the parts are readily available!
Q9: If my condenser is not safe or reachable by the technician, what options do you have to be able to clean it?
A9: Depending on the height of the condenser we have ladders capable of reaching those tough spots. If a ladder isn’t deemed safe or high enough to reach, we have a NIFTYLIFT articulating boom lift to be able to reach those areas. If a boom lift needs to be used; consult with our office to see if there may be additional cost.
Q10: What are the benefits of having my heat pump cleaned?
A10: A clean heat pump will improve the efficiency of the unit, improved air quality, help identify any potential issues or concerns. It also extends the life of the heat pump and reduces cost on energy as it won’t be working as hard to reach the set temperature.
Q11: If my heat pump wasn’t installed by Moriarty Electric Co. will you still clean it?
A11: Yes! Just give us a call and provide your system details.
Q12: What if my heat pump condenser is on the ground?
A12: The recommendation from manufacturers would be at least 18” off the ground. When the heat pump condenser is installed directly on the ground, it increases the chances of debris build up and for rodents to get inside and build nests in the condenser enclosure.
If the heat pump is not on a stand, we have the ability to correct the issue by installing a crushed stone base, composite pad and 18″-24″ aluminum bracket which is secured to the pad to increase stability, reduce vibration and reduce the possibility of debris and rodents to get inside the outdoor condenser.
Q13: What if my heat pump has exposed refrigerant lines?
A13: It is important to have the line-sets insulated, covered and protected, so there isn’t any deterioration. Exposed lines can cause reduced efficiency and potential increased electrical bills. If the line-sets are exposed, we can help by installing a cover-guard behind and over the line-sets to protect them. Cover-guards come in various colors (grey, white, tan) and can also be painted to match the color of your house.
