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A2: The Auxiliary Shutdown/Emergency Stop switch on the backside of the generator has been flipped. This switch is supposed to be pressed in on the “1” position. See picture below. This has been known to be hit for many reasons (i.e. kids ball, garden hose, someone bumping into it, etc…)

To clear the alarm:

1. 1. Switch the Auxiliary Shutdown/Emergency Stop switch to the “1” position.
   2. On the generator controller press the “Off” button
   3. Press the “Enter” button
   4. Press the “Auto” button

Now the generator should say “Ready to Run”

Auxiliary Shutdown/Emergency Stop switch

A3: It is more than likely the generator has lost connection with the WIFI network. Check out our Connecting the Generator to WIFI Instructions and if you have a TP-Link network Extender see our Setup Instructions. If you are still having troubles after trying these instructions, please call our office for assistance.